Shipping Policy
DISCLAIMER
Shipping is a huge part of buying an animal online and it is not standard, each case is a bit different depending on how the shipment needs to take place. That said shipping is assessed on a case by case basis and we will use every means necessary to ensure the safety of the animal being shipped. That may include more costs for temperature control, not shipping until weather cooperates and finally dates in which we will not ship in the heat of summer or cold of winter where you can pay for or place deposits on animals until the window for shipping opens again. Shipping days are dictated by us and only us and while we will work with customers as best we can to create a smooth experience ultimately our animals are our priority and we have jobs along with all this so we ultimately will decide what shipping works best and customers must make time in their schedule for this to work on their end. we DO NOT ship to residential addresses and it is unsafe for the animals, we only ship to FedEx hubs as it stands through Morphmarket shipping. If you have a request or would like to discuss other options please feel free to reach out.
Shipping Policy
• The Seller will ship animals Monday through Wednesday, at sellers earliest availability, via FedEx Priority overnight service, and shipments will only be processed based on appropriate weather conditions; for the safety of the animal.
• The Seller will make every effort to ship on the next available shipping day following receipt of payment in full, unless alternative arrangements are discussed and agreed upon by the Seller and the Buyer.
• The Seller will be responsible for all shipping charges on animal purchases of $1000 and above unless stated in the ad of otherwise. The Buyer will be responsible for all shipping charges on animal purchases under $1000 unless stated in the ad of otherwise.
• The Seller will provide local and regional pick-up at no charge. Arrangements can be discussed at the time of purchase.
Animal Attributes:
• The Seller guarantees that the animal being delivered is the exact animal as advertised.
• The Seller guarantees that the animal delivered will be within a 20% margin of the advertised weight. If the weight is not listed as advertised, the Seller will provide the current weight upon the Buyer’s request.
• If the Seller fails to ship the animal for more than 7 business days after the animal was paid in full, unless otherwise communicated and agreed upon by both the Seller and the Buyer, the Seller may forfeit all rights to any non-refundable payments(s) and owe the Buyer a full refund.
• The Seller guarantees that the sex has been identified properly for the animal purchased. If the sex of the animal delivered is determined to be inaccurate, the Buyer will have a period of 3 days to file a claim. The Buyer will retain the option to return the animal for a period of 7 business days. Please double check the sex of your animal upon arrival.
• The Seller guarantees all Recessive and Heterozygous gene identifications to be accurate. Due to the complexities of multiple gene mutations, Incomplete Dominant (Co-Dominant) gene identifications can not be guaranteed 100%. Every effort is made to accurately identify Incomplete Dominant (Co-Dominant) genes, including consultation with top breeders in the US.
Animal Health:
• The Seller guarantees the animal will be shipped in a healthy state and in accordance with all FedEx rules and regulations. All animals are 100% guaranteed for a safe and healthy arrival.
• The Buyer is responsible for any and all animal injury or loss due to failure to obtain the animal immediately upon home delivery or if a hub delivery pickup is not completed within 4 hours of the animal’s arrival at the hub location. There will be no issuance of a refund of any kind for a seller that does not pick up the animal or animals within the time frame listed above. It is of the highest importance to prioritize the health and safety of the animals. There will be no exceptions to this policy.
• If the animal demonstrates signs of illness or injured within 24 hours of delivery, proven by the Buyer’s photos and/or videos, the Seller is responsible to provide the Buyer a full refund or replacement of the purchased animal.
• The Seller is not responsible for animal temperament.