Refund Policy

DISCLAIMER

This is the refund policy we have, it is designed by us and for us and applied directly to us. However anything that happens is going to be assessed on a case by case basis and we retain the ability to deviate from the policy to make right with our customers or to defend ourselves or animals from customers

Refund Policy

Animal Return:

• The Seller guarantees the animal will be shipped in a healthy state and in accordance with all FedEx rules and regulations. All animals are 100% guaranteed for a safe and healthy arrival.

• If it is determined that a healthy animal needs to be returned, the Buyer will be required to ship the animal in accordance with the Seller’s instructions; at the Buyer’s expense. The Seller will provide a refund to the Buyer upon confirmation of delivery and inspection of the animal.

• If the animal demonstrates signs of illness or injured within 24 hours of delivery, proven by the Buyer’s photos and/or videos, the Seller is responsible to provide the Buyer a full refund or replacement of the purchased animal.• The Seller is not responsible for animal temperament.

• The Buyer is responsible for any and all animal injury or loss due to failure to obtain the animal immediately upon home delivery or if a hub delivery pickup is not completed within 4 hours of the animal’s arrival at the hub location. There will be no issuance of a refund of any kind for a seller that does not pick up the animal or animals within the time frame listed above. It is of the highest importance to prioritize the health and safety of the animals. There will be no exceptions to this policy.